Employee Feedback Solutions
 

Employee satisfaction is key to retention and competitive advantage.  Employees with longer tenure are more productive and forge deeper customer relationships, generating profitable business growth.  In contrast, new employees can be costly to hire and often require months of training before they begin to produce results.

Running an Employee Feedback or voice of employee (VOE) program can help you understand what truly motivates your employees.  This allows you to implement changes that translate to higher rates of employee retention, which can reduce costs and improve customer satisfaction.  Our experienced professionals can help you design an effective program that provides actionable insights while preserving employee confidentiality.

MarketTools enterprise feedback management solutions empowers you to listen, analyze, and act on feedback from all audiences including employees, customers, and partners.  Key capabilities include online survey design and deployment, a wide variety of analytics and reporting options, and the most advanced alerts and action management capabilities available today.

Benefits:

  • Increase Employee Retention
    Improve employee satisfaction and take action to save critical at-risk employees
  • Prioritize Investments
    Identify and optimize key drivers of employee satisfaction and loyalty including benefits, workplace environment, and recognition opportunities
  • Increase Productivity
    Eliminate key areas of inefficiency and root causes of dissatisfaction
  • Quantify Business Impact
    Measure the relationships between satisfaction, retention, investment, and profitable growth

Putting Us to Work:

Employee Satisfaction and Loyalty Check the pulse of your employees – find out what motivates them to stay or leave.  Measure the impact of improvement programs year after year.
Service Delivery Check the pulse of your employees – find out what motivates them to stay or leave.  Measure the impact of improvement programs year after year.
New Hire Effective onboarding is critical for establishing the right culture and accelerating productivity.  Find out where you’re effective and where you can improve.
Exit Survey A comprehensive exit survey can help you find out what satisfaction issues drive actual turnover, enabling you to target improvement programs.
Intranet Feedback Post on-demand surveys to your Intranet to capture feedback whenever an employee has a suggestion or concern, or use CustomerSat to capture feedback on the Intranet site itself.

Learn more about what MarketTools CustomerSat can do for you.

MarketTools Named a Leader in EFM by Forrester Research, Inc.

Download this Forrester report to learn why MarketTools is a leader among EFM Satisfaction and Loyalty Solutions Vendors

See CustomerSat in Action

Engage employees, build loyalty and improve satisfaction with MarketTools CustomerSat.

Contact Us:

Sales Inquiries:

1.866.499.3750 (toll free in the U.S.)

1.415.957.2049 (outside the U.S.)

MarketTools Named a Finalist for "Most Innovative Company of the Year" in the 2011 American Business Awards
May 13, 2011

Stevie Award Finalist MarketTools was named a finalist for a Stevie® Award in the “Most Innovative Company of the Year” category of the 2011 American Business Awards (SM), recognized for innovation in online market research and enterprise feedback management.