Tailored Solutions for Unique Industry Needs

MarketTools has more than a decade of experience deploying Enterprise Feedback Management solutions across a broad spectrum of industries.  The following are a few examples of the industries we serve:

High Tech

High tech companies must contend with intense competitive pressure, rapid product development cycles, and complex service and support needs.  In addition, sales occur through a broad range of channels including direct sales, online, and extensive partner ecosystems.  MarketTools CustomerSat is used by large providers of technology for security, storage, SaaS, CRM, ERP, CAD, consumer electronics, data center hosting, and more.

Telecommunications

Today’s telecommunication firms are fighting an intense battle for customer loyalty as convergence occurs across media channels and consumers increasingly demand support for high bandwidth data services on personal computers and mobile devices.  Call center and field service teams can have a huge impact on the customer experience.  MarketTools CustomerSat customers include leading providers of wireless, cable, DSL, mobile, and IP services for consumers and businesses.

Biotech

Medical device and pharmaceutical companies face intense regulatory pressure and a complex landscape of buyers, providers, and payers.  Blockbuster hits can generate hundreds of millions, and negative perceptions can cause demand to dry up overnight.  MarketTools CustomerSat is in active use at some of the largest providers of biomedical devices, medical equipment, and pharmaceuticals.

Insurance

Providers of health, life, and property and casualty insurance face tough regulatory demands, intense competition, and price sensitive consumers who are willing to churn over a single bad service experience, making feedback processes essential.  Customers of MarketTools CustomerSat include many of the largest insurance providers in the world.

Financial Services

MarketTools CustomerSat is used by some of the world’s largest providers of consumer, commercial, and investment banking services as they seek to improve customer loyalty and increase share of wallet.

Manufacturing

Manufacturers must often develop new products, maintain equipment in service for many years, and face complex supply chain management and labor challenges.  MarketTools CustomerSat helps leading manufacturers who supply building equipment, security systems, mailroom devices, water coolers, HVAC equipment, and more.