EFM Consulting Services

Get More from Your Investment in Customer Feedback

MarketTools services professionals help the world’s largest businesses develop and implement successful Enterprise Feedback Management programs.   Our Research and Consulting experts can help you get the most from your investment in MarketTools CustomerSat while providing the best practices, strategic advice, and day-to-day assistance that enables you to deliver maximize business impact.

Rely on MarketTools experts to help you:

• Ask the right survey questions to run highly effective Voice of Customer, Voice of Employee, and Voice of Partner programs
• Grow customer retention, loyalty, revenue, and profits
• Take action to save at-risk customers, employees, and partners before they are lost
• Prioritize investments where they will have the greatest impact

A Full Range of Service Options to Meet Your Feedback Program Needs

Managed Services
Extend your team with skilled feedback professionals using MarketTools CustomerSat Managed Services.  You receive an experienced, dedicated project manager and research analyst who:

• Assist in designing your Enterprise Feedback Management program
• Create, test, and deploy your surveys to the correct target respondents
• Help create interactive dashboards, filters, charts, and executive presentations
• Implement effective action management programs
• Provide on-going  management and strategic advice

Research and Consulting Services
If you already have the in-house resources to run your feedback programs on a day-to-day basis and want expert assistance on a project basis our Research and Consulting Services are the right fit.  Our specialists can assist with:

• Program setup and expansion
• Advice on best practices
• Optimization of action management programs
• Benchmarking
• Analytic modeling
• Customization of MarketTools CustomerSat reports

Training Services
MarketTools Training Services can help you get maximum value from broad set of advanced capabilities available in MarketTools CustomerSat.  Our experienced trainers can also help you acquire mastery of best practices and time saving techniques.