Customer Feedback Solutions

It’s a known fact that companies with the highest customer retention rates typically become leaders in their industry. Each year, these companies can grow revenue faster than the competition while spending less on customer acquisition, creating greater opportunity for strategic investment.

As the largest provider of software and services for Enterprise Feedback Management, MarketTools can help you create and manage a highly effective Customer Feedback or Voice of the Customer program that generates true competitive advantage.

Everyone collects customer feedback, but few organizations use this information strategically. MarketTools CustomerSat enables you to capture, analyze, and act on customer feedback in real time, turning customer insights into business results. Key capabilities include online survey design and deployment, a wide variety of analytics and reporting options, and the most advanced alerts and action management capabilities available today.

Benefits:

Increase Customer Loyalty and Commitment
Create advocates by improving satisfaction
Reduce Customer Defections
Coordinate immediate action to save at-risk relationships
Prioritize Investments Address the strongest drivers of loyalty and the primary sources of dissatisfaction
Create a Customer-Centric Organization
Make customer feedback visible and demonstrate the impact of loyalty initiatives

Putting Us to Work:

Customer Satisfaction and Loyalty	Customer Satisfaction and Loyalty
Service Delivery	Capture feedback on delivery of key services to customers, such as technical support, deliveries, installation, and maintenance.
Contact Center	Drive improvement in key metrics such as professionalism, product knowledge, and courteous conduct.
Complaint Management	Post feedback forms to streamline response to customer complaints and suggestions.
Win / Loss	Profile recent business transactions to identify areas of improvement.
Website	Gather feedback on site performance, content, and ease of use.