Relevant, Real-Time Analytics

Simplify Enterprise Feedback Management Across Your Organization

MarketTools CustomerSat enterprise feedback management software provides powerful analytics to help you gain significant insights from your voice of the customer (VOC) program, and drive more-informed business decisions.

Our unique, Adaptive Role-Based Reporting empowers organizations to instantly share real-time customer feedback results with anyone in the organization, in a way that’s meaningful for their role. This means customized information that’s relevant to the person receiving it – giving them the ability to understand and internalize their impact on customer satisfaction and loyalty.

Analytics and Reporting Features:
 

Quickly slice-and-dice data with more than 40 out-of-the-box reports and widgets that can be optimized for each user. Relevant, real-time insights are delivered for metrics such as NPS, key driver charts, Apostle Model positioning charts, cross-tabs with significance testing, text analytics, and more.

►  Schedule a demo today to see how you can get mission-critical insights at your fingertips!

Advanced Text Analytics help you understand the “why” behind the “what.”
MarketTools CustomerSat Text Analysis, powered by Clarabridge, helps you quickly sort through text-based feedback to identify your customers’ top issues and understand sentiment.

Customizable self-service dashboards provide unparalleled flexibility for sharing relevant feedback across the enterprise.
Self-service dashboards can be customized with out-of-the box widgets that display everything from response rates to key performance indicators, trend lines, and verbatim tag clouds. Compare volume and sentiment from social media against survey data for a full 360 degree view of feedback.

Powerful, yet easy to understand reports support any methodology.
Role-based reporting makes it easy for administrators to create and manage dashboard templates according to defined roles – allowing new users to automatically view relevant data in a standardized, centrally maintained format. Managers with appropriate privileges can drill down through hierarchical report views and compare benchmark performance results across teams.