MarketTools CustomerSat Platform

Enterprise Feedback Management Solution

MarketTools CustomerSat is a Web-based enterprise feedback management (EFM) solution used by the world’s leading businesses to capture, analyze, and act on feedback from customers, employees, and partners to improve business results.

Our market-leading vision of EFM enables you to integrate feedback across your organization and into your business processes.  And our SaaS-based modular solution offers the fastest deployment time in the industry – you'll see results in weeks, not months.

We offer the broadest range of listening channels, the most powerful interactive dashboards, the deepest and most relevant analytics, and the most comprehensive action management capabilities in the industry.

 
Learn how MarketTools CustomerSat can help you transform customer feedback into better business results by improving customer satisfaction and loyalty:

	Integrated feedback across multiple channels: the broadest multi-channel feedback capabilities for continuous listening to feedback via surveys, social media, online communities and contact center voice recordings.
	Actionable insights pinpoint key drivers of satisfaction: powerful, flexible analytics out of the box help you make smarter business decisions.
	Real-time reporting, optimized for each user: interactive dashboards deliver relevant feedback across the enterprise and incorporate it into daily decision-making.
	Comprehensive action management: alerts and case management capabilities let you take immediate action when it matters most to demonstrate true commitment to key relationships.
	Scalable, enterprise platform: integrate feedback into your business processes and across your organization.

Benefits:

• Improve Key Business Relationships
  Increase satisfaction, loyalty, and engagement across customers, employees, and partners
• Increase Revenue
  Generate repeat purchase behavior and referrals
• Reduce Defections and Churn
  Take immediate action to preserve at-risk relationships
• Prioritize Investments
  Identify and optimize key drivers of satisfaction and loyalty
• Optimize Critical Touch Points
  Measure performance in real-time across key areas including contact centers, sales, service delivery, websites, and more
• Create a Customer-Centric Culture
  Align your entire organization around a consistent set of customer satisfaction and loyalty metrics

Schedule a demo today to see CustomerSat in action!