MarketTools CustomerSat

The leading Customer Satisfaction  Management Software
 

Small differences in loyalty can have a large impact on revenue and profits over time.  Market leaders understand that a single bad experience can cost you an important relationship for life.  Measurement is key to understanding where you’re meeting expectations and where you’re falling behind.

MarketTools CustomerSat helps you increase satisfaction and loyalty across customers, employees, and partners.  Listen to critical feedback, analyze data to achieve insights, and take action to preserve key relationships in real-time.  Used by the world’s largest businesses, MarketTools CustomerSat is the leading Enterprise Feedback Management solution that combines powerful out-of-the-box analytics and  the most advanced action management engine available today.

Benefits:

• Improve Key Business Relationships
  Increase satisfaction, loyalty, and engagement across customers, employees, and partners
• Increase Revenue
  Generate repeat purchase behavior and referrals
• Reduce Defections and Churn
  Take immediate action to preserve at-risk relationships
• Prioritize Investments
  Identify and optimize key drivers of satisfaction and loyalty
• Optimize Critical Touch Points
  Measure performance in real-time across key areas including contact centers, sales, service delivery, websites, and more

Advanced Action Management

More than just email alerts, MarketTools CustomerSat offers full case management and reporting for coordinated, high quality responses when key relationships are on the line.

Self-Service Dashboards

Users can customize their own display using more than a dozen out-of-the-box widget types.