Customer Satisfaction Software | Market Research Software

Increase customer satisfaction and retention, and optimize business performance, with the industry’s most robust, scalable, and proven enterprise feedback management (EFM) solution.

Listen, Analyze and Act on Feedback Across the Enterprise

Get powerful, actionable insights from your voice of the customer (VOC) program to increase satisfaction with award-winning analytics, dashboards, and the industry’s best action management technology. Learn how MarketTools CustomerSat can help you generate new revenue and keep customers for life.

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MarketTools Survey Manager

Build a sophisticated online market research survey, deploy surveys to targeted audiences, monitor data collection, analyze data and report results – all with one online market research tool.

Gain More Control Over the Market Research Survey Process

Manage more projects, more cost-effectively, with an easy-to-use solution that provides coordinated control over a wide range of online market research activities. Real-time reporting allows you to view streaming results, manipulate and export survey data, and easily share data with colleagues to make fast decisions.

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MarketTools Community Manager

Develop deeper, more comprehensive customer insights through an engaging, easy-to-deploy online community.

Fast, Cost-effective Online Communities

MarketTools Community Manager has everything you need to deploy an online community quickly and cost-effectively, from forums and discussion threads, to image and video galleries. Interact with your customers at an all new level.

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Customer Satisfaction & Market Research Software

Insights With Impact