Advanced Customer Feedback Technologies Help Medical Device Companies Improve Customer Service and Enhance Customer Satisfaction and Loyalty
SAN FRANCISCO, CA – January 19, 2012 – MarketTools, Inc., the leading provider of software and services for enterprise feedback management (EFM) and market research, will showcase its advanced customer feedback capabilities for medical device companies as an exhibitor at the annual Field Service Medical Conference, taking place in San Diego from January 23-25, 2012. The conference is the only event specifically tailored for medical device service and support executives in North America.
At Field Service Medical, MarketTools will highlight its next-generation EFM solution, MarketTools CustomerSat™, designed to deliver reliable customer feedback data and analysis at every customer touchpoint to help medical device companies increase customer satisfaction and improve business results. MarketTools was recently named a leader by Forrester Research Inc. in its September 2011 report: “The Forrester Wave™: EFM Satisfaction and Loyalty Solutions, Q3 2011," achieving highest scores in several categories including feedback collection, survey programming and management, and action management.
MarketTools CustomerSat is optimized for field service organizations and contact centers with the ability to integrate directly with existing CRM systems and other technology solutions, and includes action management capabilities that provide a direct, efficient way to close the loop with customers and improve issue resolution times. CustomerSat also offers Adaptive Role-Based Reporting to enable organizations to instantly share customized customer feedback data relevant to the person receiving it – from executives to front-line agents – allowing each employee to understand their impact on the customer experience.
MarketTools customers will also be highlighted at Field Service Medical, with representatives from BD Diagnostics, CareFusion and Roche Diagnostics participating in the event as speakers and panelists.
Field Service Medical Conference will be held at the Sheraton San Diego in San Diego, CA. For registration and more information about the event visit: http://bit.ly/xJHzkS.
About MarketTools® CustomerSat™ Software and Services
MarketTools CustomerSat is a Web-based enterprise feedback management (EFM) solution used by the world’s leading businesses to capture, analyze, and act on feedback from customers, employees, and partners. MarketTools EFM consultants are available to help CustomerSat customers get the most out of their investment in their voice of the customer programs, from design of satisfaction programs to advanced analysis of survey results. Through the use of comprehensive analytic tools, action management technology, and the expert knowledge of customer satisfaction consultants, MarketTools helps clients optimize satisfaction and loyalty programs that deliver high-value business impact.
About MarketTools, Inc.
MarketTools is the leading provider of software and services for enterprise feedback management (EFM) and market research. The company is focused on providing leading organizations the actionable customer insights they need to make better business decisions that lead to high-value business impact. As the first company to make online surveys widely available on the Web, MarketTools continues its market-leading position by providing the broadest range of powerful, accurate and integrated customer insight technologies that empower companies to become the most customer-centric organizations in their industries. MarketTools is a privately held company with corporate headquarters in San Francisco and European headquarters in London. For more information, please visit www.markettools.com.
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For More Information
Andy Kill
Airfoil PR for MarketTools, Inc.
(650) 691-7311
kill@airfoilpr.com
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Congratulations to the winners of the 2012 MarketTools ACE (Achievement in Customer Excellence) Awards and the ACE Awards for Best Use of EFM (Enterprise Feedback Management) recognizing outstanding achievement in customer satisfaction, employee satisfaction, and partner satisfaction.
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