About MarketTools, Inc.

MarketTools is the leader in software and services for Enterprise Feedback Management (EFM) and Market Research.   We are focused entirely on empowering our customers with the actionable insights they need to make the best business decisions. Founded in 1997, MarketTools pioneered online surveys with the Zoomerang™ online survey application, and continues to offer innovative solutions designed to deliver high value business impact.

MarketTools solutions include:

  • Software and services for Enterprise Feedback Management (EFM), including MarketTools® CustomerSat™, the leading enterprise feedback management (EFM) solution that drives customer satisfaction and loyalty
  • The MarketTools® TrueSample® data quality solution that ensures online survey respondents are real, unique and engaged
  • Custom market research services focused on market opportunity, strategy, and optimization
  • A suite of market research software for survey, panel, and community management, designed by market researchers for market researchers
  • Zoomerang™ for fast, easy online surveys


Our solutions bring together the best technology with the expertise needed to navigate the complex challenges companies face today.  We provide access to highly-targeted audiences, the research platforms to interact with them, and the analytics and expertise to help our customers draw clear and actionable conclusions.

We work with global market leaders, as well as with tens of thousands of small and medium sized businesses, to generate winning ideas, achieve greater product success and increase customer loyalty.

How can we help you?  Consult an expert today.

Contact Us:

Sales Inquiries:

1.866.499.3750 (toll free in the U.S.)

1.415.957.2049 (outside the U.S.)

Key Steps to Designing Your Customer Satisfaction Program

Upcoming Webcast
September 14, 2010

Transforming Feedback into Profits: Best Practices for Capturing and Acting on Voice of Customer Feedback in the Contact Center

Join Martha DeGraw, Vice President of Product Management at West Interactive and Justin Schuster of MarketTools to hear real-world examples of how leading companies are transforming contact center feedback into competitive advantage.

2009 ACE Award Winners Announced
March 23, 2010

MarketTools announces thirty-five winners of the 2009 MarketTools CustomerSat Achievement in Customer Excellence (ACE) Award. Winners include 21st Century Insurance, Actuate, ADT Security Services…