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Find out more about MarketTools software and services through this in-depth knowledge center. Download white papers, listen to podcasts, read articles, and even watch our webcasts. We’ve put together a comprehensive library of media for you to access and learn from – you can sort by type, product or title.
Show me resources for...
Types |
Titles | Product/Solution |
|---|---|---|
 Article Reprint |
 Research Business Report ReprintGetting Back to the Basics: Initiative Aims to Quantitatively Predict Survey Engagement Download Article Reprint |
MarketTools TrueSample / Sample Quality Software |
 Article Reprint |
 MarketingNews Reprint10 Minutes with... John Ouren, Executive Vice President and General manager of Panels and Communities for MarketTools Inc. Download Article Reprint |
MarketTools TrueSample / Sample Quality Software |
 Article Reprint |
 Package Design Magazine Reprint: Sudden ImpactDesign research strategies to help you win at the shelf. Download Article Reprint |
Market Research Services / Custom Market Research |
 Article Reprint |
 2009 RBR Executives of the Year: It's Time to Implement Data Quality SolutionDownload Article Reprint |
MarketTools TrueSample / Sample Quality Software |
 Article Reprint |
 Quirk's Marketing Research Review Reprint: Designed to engageWhat is the impact of survey design on respondent engagement? Nallan Suresh and Michael Conklin review MarketTools' comprehensive study examining the effect of survey design on data quality. Download Article Reprint |
Market Research Services / Custom Market Research |
 Article Reprint |
 Loyalty Management Reprint: Customer Satisfaction - Keeping Score Is Only the First StepSimplexGrinnell, a MarketTools CustomerSat customer, advises: If you want to improve your customer relationships, you need to understand why customers rate you the way they do – and you need a systematic way to respond to their issues. Download Article Reprint |
MarketTools CustomerSat / Enterprise Feedback Management |
 Case Study |
 Canon U.S.A.Canon U.S.A. thrives in the competitive digital products market by providing a complete product experience, leveraging CustomerSat to deliver industry-leading customer support and build loyalty. Download Case Study |
MarketTools CustomerSat / Enterprise Feedback Management |
 Case Study |
 Digital InsightFinancial services company drives corporate growth through CustomerSat’s feedback solutions. Download Case Study |
MarketTools CustomerSat / Enterprise Feedback Management |
 Case Study |
 Honeywell GBSHoneywell Global Business Services (GBS) improves customer satisfaction through automated feedback measurement and actions. Download Case Study |
MarketTools CustomerSat / Enterprise Feedback Management |
 Case Study |
 SimplexGrinnellQuick response to customer issues increases primary satisfaction indicator by 210% since program's inception. Download Case Study |
MarketTools CustomerSat / Enterprise Feedback Management |
Key Steps to Designing Your Customer Satisfaction Program
Download "9 Critical Steps in Designing Enterprise Feedback Systems" to learn best practices, and to avoid costly mistakes!
2009 ACE Award Winners Announced
March 23, 2010
MarketTools announces thirty-five winners of the 2009 MarketTools CustomerSat Achievement in Customer Excellence (ACE) Award. Winners include 21st Century Insurance, Actuate, ADT Security Services…
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