Find out more about MarketTools software and services through this in-depth knowledge center. Download white papers, listen to podcasts, read articles, and even watch our webcasts. We’ve put together a comprehensive library of media for you to access and learn from – you can sort by type, product or title.

Show me resources for...

Types Titles Product/Solution
Case Study

SimplexGrinnell

Quick response to customer issues increases primary satisfaction indicator by 210% since program's inception.

Download Case Study 		MarketTools CustomerSat / Enterprise Feedback Management
Case Study

Honeywell GBS

Honeywell Global Business Services (GBS) improves customer satisfaction through automated feedback measurement and actions.

Download Case Study 		MarketTools CustomerSat / Enterprise Feedback Management
Case Study

Digital Insight

Financial services company drives corporate growth through CustomerSat’s feedback solutions.

Download Case Study 		MarketTools CustomerSat / Enterprise Feedback Management
Case Study

Canon U.S.A.

Canon U.S.A. thrives in the competitive digital products market by providing a complete product experience, leveraging CustomerSat to deliver industry-leading customer support and build loyalty.

Download Case Study 		MarketTools CustomerSat / Enterprise Feedback Management
Webcast

Collecting Feedback is a Start! Now Do Something With It!

Vito Wasniewski, Senior Principal at Amdocs, Inc., describes the tools he and his team use to analyze feedback, create action plans for improvement, and implement and execute those plans. Most organizations collect customer feedback, but few have a clearly constructed methodology and tangible process to make data actionable? Amdocs does! And it works. View the recording to find out more.

Download WebcastDownload the presentation 		MarketTools CustomerSat / Enterprise Feedback Management
Webcast

A New Force for Customer-Centric Innovation

Wendy Close, CRM Success Expert at Salesforce.com, explains the benefits of integrating customer feedback with your CRM solution. She will share how Salesforce.com leverages feedback gathered by CustomerSat Enterprise to respond to clients who require immediate attention, identify untapped opportunities, and communicate valuable information throughout the organization.

Download WebcastDownload the presentation 		MarketTools CustomerSat / Enterprise Feedback Management
See CustomerSat in Action

Begin increasing customer satisfaction and loyalty today: click here to schedule a demo of CustomerSat.

Schedule a Demo

Contact Us:

Sales Inquiries:

1.866.499.3750 (toll free in the U.S.)

1.415.957.2049 (outside the U.S.)
Support

Key Steps to Designing Your Customer Satisfaction Program
Download "9 Critical Steps in Designing Enterprise Feedback Systems" to learn best practices, and to avoid costly mistakes!
Download Now
2009 ACE Award Winners Announced
March 23, 2010

MarketTools announces thirty-five winners of the 2009 MarketTools CustomerSat Achievement in Customer Excellence (ACE) Award. Winners include 21st Century Insurance, Actuate, ADT Security Services…

Read More

Copyright © 2010 MarketTools, Inc. All rights reserved.