With the industry’s most comprehensive analytics and best Action Management capabilities, MarketTools CustomerSat gives you the actionable insights you need to turn customer feedback into customer satisfaction and loyalty.

Partner with our market research and advanced analytics specialists to leverage in-depth industry expertise and innovative technologies that uncover the customer insights and optimization strategies you need.

MarketTools delivers enterprise feedback management (EFM) and market research solutions to leading organizations around the globe. Find out about our customer successes.

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Featured Webinar
Jan 26th, 2012, 10am PT / 1pm ET

Business Talk for the Call Center: Data that Drives Action

Join this live presentation and discussion to learn the key pieces of information that come from customer transactions and how to put it into action.

"MarketTools CustomerSat is a complete solution, and yet very user-friendly. I can’t tell you how thrilled we are with the interface, the account management tools, and most importantly, the results. It’s easy to use, and it really delivers.”

Cathleen Combs
Canon U.S.A.
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“There’s no one like MarketTools that goes across that many lines of products. They’re one of my more favorite companies. They’re really at that bleeding edge of technology in the market research business.”

Louise Garnett
Vice President, Outsell Scout Analytics
Outsell, Inc.

"MarketTools CustomerSat helped us drive our recommendation rate to 94%."

Salesforce.com

“We increased our primary satisfaction indicator by 210% since we started with MarketTools CustomerSat.”

SimplexGrinnell